Shipping Policy
Processing Time
All orders placed before 12 pm (EST) are usually processed and shipped the same day.
Business Days
Business days are defined as “Monday-Friday” and do not include holidays and weekends. For example, if an order is placed on Friday after the 2 pm EST cutoff time, the order will ship on the following business day, usually Monday (If not a holiday).
Domestic Shipping
Free Domestic Shipping
All orders over $200 CAD receive free shipping unless exempt which will be displayed on product page.
Standard FREE Shipping
When orders qualify for free shipping the default ship method is Canada Post.
Expedited Domestic Shipping
We also offer Canada Post Xpresspost as well as many UPS ship methods. These will all be displayed at checkout.
International Shipping
Shipment to P.O. boxes
UPS does not ship to PO Boxes so if choosing UPS please ensure it is a physical address that someone can sign for parcel otherwise please use Canada Post.
Returns Policy
60-Day Satisfaction Guarantee
If you are not satisfied with your product for any reason, you have 60 days from purchase date to return it for a full refund. Please note that items must be returned in the same condition that they were shipped. Items that have been damaged by the customer such as cutting of collar straps etc may not be entitled to a full refund unless exception is made. Please call us.
Return Procedure:
Send Return Request via email to: info@ecollar.ca with the following information:
An RMA # with Return Instructions will be emailed to you within 24 to 48 hours. Our returns address is:
Ecollar Systems Canada
115 First St. #242
GCollingwood, ON. L9Y 4W3
Cancellations
If your order is cancelled prior to delivery it is considered a cancellation. Shipping costs will be accessed if canceled after the item has shipped.
Restocking Fees
A restocking fee of 20% will be assesed on items that have significant wear and tear or hygenic concerns. Please obtain an RMA # from us before returning an item.
